Markel is pleased to provide this Surety Claims Information Center as a general claims resource for visitors to our site. First, please tell us what kind of claim information you are seeking and who you are:
If you are a subcontractor, supplier, or other vendor seeking information about filing a payment bond claim or notice because you have not been paid or have concerns over payment, please click here.
If you are an obligee on a performance bond issued by a Markel Surety Company and you have concerns about an account's performance or have received notice of unpaid bills, please click here.
Markel Surety writing companies include: Markel Insurance Company, SureTec Insurance Company, and SureTec Indemnity Company.
If you are an obligee on a commercial, court, license & permit or other miscellaneous bond and wish to advise of a claim or potential claim, please click here.
If you are one of our accounts and want to advise us that a claim is likely to be made or has been resolved, or you want assistance with a problem or dispute relating to an outstanding bond, please click here.
To file a new claim on a California Contractor's License Bond, please send an email to firstname.lastname@example.org with the following information:
- Your Contact information, including name, phone number, mailing address, email address
- Name of the Contractor
- Contractor’s Bond Number or License Number
Upon receipt of requested information, your claim will be assigned to a specialized claims representative. A written response to your claim will be sent to you as soon as possible, but in any event, no later than 15 calendar days from the date that we receive notification of your claim.
If you wish to check on the status of an existing claim, you may contact the assigned examiner via email. Please include the bond number or license number in your email.
To file a claim against a freight broker’s bond please click here to email our claims team or submit your claim via mail to SureTec Insurance Company, 9737 Great Hills Trail, Suite 320, Austin, TX 78759. Cancellation notices posted here.
For general information, please click here.