The Bond Principal's Role in the Claims Process
Most of our contractors, even our very best and most financially stable accounts, will come in contact with our Claims Department at some point. We are here to assist you and answer your questions.
Suppliers and subcontractors will file notices and claims even on the most credit-worthy accounts. We know that. When we receive those notices, we must respond and treat them the same, whether or not we know that you are a viable contractor. In general, we acknowledge the claims and begin the process of reviewing a claim or requesting additional information soon after any claim or notice is received. If you know that a claim is coming to SureTec, you can save both of us considerable time by letting us know, letting us know if there is a problem, and letting us know when and how the claim will be dealt with. We may use this information in our initial response with the claimant. Click here for more information.
We learn of performance issues in several ways. We periodically send out status inquiries to your customer, requesting feedback on job performance. A response from your unhappy customer may generate an inquiry. Occasionally, we will receive a call from a project owner, general contractor, or project design professional expressing concern.
Click here for more information.