Obligees
(Owners or General Contractors to whom our bond is written)
If you have a concern over the ability of one of our principals to perform its obligations, please contact our claims team.
If you would like to provide us with a progress report on our contractor, irrespective of your concern over performance, please click here. When contacting us about a performance bond issue, concern, or question, it would be very helpful if you had the following information available:
- The bond number and project description
- The original contract amount
- The amount of all change orders agreed upon
- The amount of any pending change orders
- The amount the contractor has been paid to date
- The names of any suppliers or subcontractors who may have contacted you regarding payment or non-payment
- The name and contact information for the architect or engineer
- The original scheduled completion date of the project and any revised date
- A general statement of any operational or performance concerns
- Your contact information, including e-mail address
While our ability to intervene may be limited or require an actual declared default, we are interested in knowing about problems in advance and being afforded an opportunity to avoid a default before one occurs. The Associated General Contractors of America, the National Association of Surety Bond Producers, the Surety Association of America, and the Surety Information Office have collaborated on an information booklet entitled "An Overview of the Contract Bond Claims Process." This booklet contains an excellent overview of the performance bond claims process and may be viewed or downloaded by clicking here.
