Obligees

(Owners or General Contractors to whom our bond is written)

If you have a concern over the ability of one of our principals to perform its obligations, please contact the nearest SureTec Claims Office:

Bond Claims Department
SureTec Insurance Company
9737 Great Hills Trail, Suite 320
Austin, TX 78759
Toll Free: (866) 732-0099 
Fax: (512) 732-2663
West Coast Bond Claims
SureTec Insurance Company
3033 5th Avenue, Suite 300
San Diego, CA 92103
Toll Free: (800) 288-0351 
Fax: (619) 400-4101 
Contractor's License Bond Claims
SureTec Insurance Company
P.O. Box 5008
Woodland Hills, CA 91365
Toll Free: (888) 433-8592
Fax: (818) 867-6950

If you would like to provide us with a progress report on our contractor, irrespective of your concern over performance, please click here. When contacting us about a performance bond issue, concern, or question, it would be very helpful if you had the following information available:

  • The bond number and project description
  • The original contract amount
  • The amount of all change orders agreed upon
  • The amount of any pending change orders
  • The amount the contractor has been paid to date
  • The names of any suppliers or subcontractors who may have contacted you regarding payment or non-payment
  • The name and contact information for the architect or engineer
  • The original scheduled completion date of the project and any revised date
  • A general statement of any operational or performance concerns
  • Your contact information, including e-mail address

While our ability to intervene may be limited or require an actual declared default, we are interested in knowing about problems in advance and being afforded an opportunity to avoid a default before one occurs. The Associated General Contractors of America, the National Association of Surety Bond Producers, the Surety Association of America, and the Surety Information Office have collaborated on an information booklet entitled "An Overview of the Contract Bond Claims Process."  This booklet contains an excellent overview of the performance bond claims process and may be viewed or downloaded by clicking here.

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